Frequently Asked Questions

What is Fetch?

Fetch is an elegant digital delivery application that makes selling digital goods simple. Fetch is designed for Shopify store owners who sell digital or soft products such as music, photos, movies, eBooks, files, forms, software and anything else than can be downloaded.

How can I use Fetch?

Fetch is intentionally simple to use and integrate with your Shopify account. Once you've setup your store front in Shopify, adding or importing your inventory to Fetch is a breeze. Have a look at the Fetch Tour for a step by step description of how to use our service.

What do my customers see?

Your customers do all their shoping on your Shopify site, including checkout. Once they receive the download email with instructions and secure links to the items the purchased, they will download your files from our server, but won't recognize they're even at our site. Consider us an invisible delivery service!

Can I use a site other than Shopify?

We're actively looking to add support for systems other than Shopify, but our current focus is creating the most fluid process with Shopify as possible. If you'd like to see support for other applications, please so we can look into it.

Can I use my own domain?

We currently don't offer custom DNS because your customers never really see our site, but every account comes with a unique domain that is only available to one account.