You've probably arrived here because you found a charge on your credit card statement and wonder where it came from. Please continue reading below as we attempt to solve this mystery.

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Credit Card Charge

What is FetchApp?

FetchApp is a web-based software product for people who sell digital goods. We've been in business since 2005.

Why are you charging us?

We charge a recurring monthly fee to use our product.

Doesn't ring a bell?

If the product name above doesn't ring a bell, you may want to ask around the office. We've found that 95% of the time the confusion arises from someone else at a company signing up for our product.

Can we get an invoice for the charges?

Every time we bill you we send an invoice to the email address you (or your co-worker) provided when you/they signed up. After logging into your account, click the account link in the settings menu and you’ll see a list of all the invoices we've sent.

Can we get a refund?

Charges are non-refundable, but once you cancel you will never be charged again. We don't have long-term contracts, lock-in, signup or termination fees. Just pay as you go and cancel when you're done.

How do I cancel my account?

Just log into your account, click the account link in the settings menu, click the edit account button, then click the cancel button. Once you've canceled you won't be charged again, but you are responsible for all previously incurred charges.

Any further questions?

You can contact us and we’ll get back to you as quickly as we can.