Terms, privacy and cookies.
Find the terms for using FetchApp, how we handle account and buyer data, and what the website and application store in your browser. You can also request a data processing agreement.
All three last reviewed 25 August 2026.
Start with the one you need
Each links to the sections people ask about most.
Terms of service
Account rules, the API terms, how billing works on an upgrade or a downgrade, and what cancellation does to your data, including what is kept and what is released.
Read the terms What we do with dataPrivacy policy
What we collect from you, what we process on behalf of your buyers, how long any of it is kept, who else processes it, and how to ask for a copy, a correction or an erasure. It covers your account details and the buyer data FetchApp handles for your shop.
Read the privacy policy What is stored in your browserCookie policy
This website sets no cookies. The policy explains your browser’s saved theme preference, the session cookie used when you sign in to your account, and our cookieless page-view counter.
Read the cookie policyData processing agreement
If you are in the EEA or the UK, or your own customers require it, you will want a data processing agreement on file. Email [email protected] with the legal name of your organisation and we will send it.
The agreement is currently available as a document, with a website version planned. The sub-processor list explains which outside providers process data for FetchApp, what each does and what data it can access. We update the list when it changes. The sub-processor list →
For a security review, the trust pages explain how the service runs, where files are stored, which security controls are in place and which are not yet available. Security → · Reliability →
The company behind FetchApp
FetchApp is operated by FetchApp LLC, PO Box 622, Johnson City, TN 37605, United States. It has been delivering digital orders since 2007.
Support, legal questions, privacy requests and data processing agreements all go to the same address, [email protected], and reach the people who build and run the service.
For help setting up your account or understanding a feature, you can also use the documentation. If you find information that is unclear or inconsistent, please let us know so we can review it. Browse the documentation →
Need something for your records?
Email [email protected] for a data processing agreement, a security questionnaire, or an answer to anything on these pages.